This One Trick Will Help You Better Define Your Customer

As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.

TSP Talk Weekly Wrap Up

The S&P 500 was down four of five days this week leading to more than a 1% loss in all the TSP stock funds. Anticipation for next week’s vote on whether Britain leaves the Euro Zone has been a hot topic for traders this week. Thursday’s gains were a indication of how stocks will reactRead… Read more »

Federal Relay Communications Accessibility Services

Note: This is a guest blog post by Amando E. Gavino Jr., Director, Office of Network Services, ITS/FAS/GSA. He is responsible for a portfolio of contracts that provide government agencies with a diverse set of telecommunications solutions, including Networx, Enterprise Infrastructure Solutions (EIS), SATCOM, Enterprise Mobility, Connections II, and the Federal Relay Service. Federal agenciesRead… Read more »