Recently we held a webinar with Martin Done, Service Director Communications and Marketing and Sarah Lay, Senior Digital Officer of Nottinghamshire County Council to discuss the Council’s new branding efforts and outreach to drive avoidable contact and channel shift initiatives. You can watch a replay of the webinar here. Due to an overwhelming number ofRead… Read more »
I recently returned from vacation with over 900 e-mails in my inbox. In today’s world that might make someone seem important, but a good chunk of these messages were unsolicited. Sure, I might have known the sender (or company), but I did not asked to be sent their list of upcoming events, special reports orRead… Read more »
Every Scot would be £1,400 better off each year by staying part of the UK, Government analysis shows, apparently. Some people feel it’s wrong that civil service communicators are campaigning against a ‘Yes’ vote in this autumn’s referendum. Though it makes me feel a little queasy*, that’s OK, it’s UK Government policy. That’s what they’reRead… Read more »
New York is the latest US city to announce a municipal ID service like in San Francisco and New Haven. There has been extensive coverage of the challenges other cities have faced and the potential to help marginalized groups like the homeless, undocumented immigrants and foster children. What can we learn from the challenges otherRead… Read more »
The first three segments of the STIA certification course dealt with basic concepts and a hands on tool, Insight Maker. Now we are going to move close to getting metaphysical but it will be quick and we will come back. The problem is that there is a difference between, in writing or talking about, whatRead… Read more »
Memorial Day has passed, pools have opened and the school year is coming to a close. That’s right, summertime is upon us. For many of us, that means hitting the gym and trying to shed those wintertime pounds – the “hibernation layer” as I like to call it – before basking in the warm, summerRead… Read more »
Be better, not just bigger I never missed a meal growing up…ever. As the oldest of six kids you can tell who made the dinner table a priority. Our family has five skinny kids and me, the guy who never met a menu item he didn’t like. Along with it came all the stupid bigRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »
Too frequently, small government agencies are stifled by budget cuts, lack of funding, and the fear of being stonewalled by a higher branch. Congress and the Executive branch want these agencies (and the nation) to succeed, but sometimes unforeseen challenges prevent them from achieving maximum success. Too frequently, employees at an organization are stifled byRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »