Social Media Metrics for Government: A New Manager’s Handbook

One of the most important questions to ask during a job interview or when preparing for an annual review is: “What constitutes success” or “what does success look like.” For private sector organizations, there are often very easily quantifiable metrics: number and size of sales, or year-to-year growth. Even in the nonprofit sector, there canRead… Read more »

It’s Nice to See Government Agencies Share With Each Other

One of the most frustrating and, I think, silliest things I found when working in Australian government agencies was how almost every department, agency and statutory body developed almost all of its own policies, procedures, software and tools. There was often ‘undercover’ sharing – where people in agencies would ask their colleagues in others forRead… Read more »

Let’s Respectfully Redesign Government

Democracy is a design problem. –Dana Chisnell On May 27th I received an absentee ballot in the mail, my first as a California voter. As excited as I was to perform my civic duty, I had a busy week traveling to Long Beach to meet with our fellowship project stakeholders. Sunday afternoon I finally satRead… Read more »

Between Disruption and Incrementalism

This post originally appeared on cpsrenewal.ca. In Tragedy in the Commons, Alison Loat and Michael MacMillan quote columnist Andrew Coyne: “People often ask: how can we reform politics? And the answer is: we can’t. There are very few institutional changes that would do any good, and whatever would has no chance of being enacted.” I’dRead… Read more »

Deadline Extended for Innovations in American Government Awards!

Do you have a creative and effective government program or initiative, or know of one that deserves recognition? If so, you now have an extra week to submit an application for the Innovations in American Government Award. Administered by the Ash Center at Harvard Kennedy School, the Award is given to programs that serve asRead… Read more »

Practice Reciprocity – A Rule For Your Success

The late Zig Ziglar, a well-known author, sales trainer and motivational speaker, is credited with saying, “You can get anything in this world you want – as long as you are willing to help others get what they want”. Too often however our focus is either on what we want, or what we think othersRead… Read more »

Improving Data.gov: Insights from Sunlight Foundation’s Transparency Camp

The Sunlight Foundation recently hosted TransparencyCamp, a gathering of technology, policy and government thought leaders to discuss open government and open data initiatives. My recent post, “ICYMI: TransparencyCamp Event” gave a general overview of the event, and highlighted a session with former Philadelphia Chief Data Officer Mark Headd. This blog will look at a subsequentRead… Read more »