Buzzfeed, Lego and Government Communication

Every Scot would be £1,400 better off each year by staying part of the UK, Government analysis shows, apparently. Some people feel it’s wrong that civil service communicators are campaigning against a ‘Yes’ vote in this autumn’s referendum. Though it makes me feel a little queasy*, that’s OK, it’s UK Government policy. That’s what they’reRead… Read more »

Government Usability: Designing Public Services that Empower and Engage

New York is the latest US city to announce a municipal ID service like in San Francisco and New Haven. There has been extensive coverage of the challenges other cities have faced and the potential to help marginalized groups like the homeless, undocumented immigrants and foster children. What can we learn from the challenges otherRead… Read more »

Do You Really Want User Feedback? Part 3

In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »

Declining Budgets, Staff, Doesn’t Mean Decline in Productivity

Too frequently, small government agencies are stifled by budget cuts, lack of funding, and the fear of being stonewalled by a higher branch. Congress and the Executive branch want these agencies (and the nation) to succeed, but sometimes unforeseen challenges prevent them from achieving maximum success. Too frequently, employees at an organization are stifled byRead… Read more »

Do you really want user feedback? Part 3

In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »

How Should DATA Act Implementation Impact Federal Project Management Practices?

Introduction The recent passage of the DATA Act (Digital Accountability and Transparency Act of 2014) got me thinking about the data management work that will have to be initiated to support its implementation. Since both standard and existing legacy systems and processes will be impacted it’s likely a variety of data related project work willRead… Read more »