One of the things that most people in the knowledge work force do every day now is sell. We sell ideas, viewpoints, or particular positions on how to move forward and I think there’s this leftover negative connotation around sales from an era that’s long gone. I think a lot of people when they hearRead… Read more »
Now Playing: Avaya TechTalk 010: Successful Home Agent Programs with special guest with Rebecca Kay Phelps, Contact Center Segment Manager at Jabra. Listen now! Synopsis: In January Joshua Millsapps asked “Is remote work, too remote?” In March, Marissa Mayer Yahoo’s CEO caused a firestorm when she outlawed telework at the company. Debate rages across socialRead… Read more »
I read another message touting peer review as a benefit. Umm, maybe. My experience with peer review is that it is often a closed, self-congratulatory model from a closed, self-congratulatory society about work that is destined to go into the stacks. We need better. At one point I led sixty top writers in a productionRead… Read more »
By Bob Gourley I noticed a nice post on the website of the United States Army today titled: “Army’s ‘Coral Reef’ intelligence analysis software among ‘Top 5′ technologies of 2012.” I was happy to read about the success of this capability, one of many being fielded by the DCGS-A program. The following is from theRead… Read more »
On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
As I enter into my last semester of grad school, I have to say that I have read a lot of books. A LOT of books. And since my degree is interdisciplinary, I have had the chance to read more than a few tomes that fall outside of my comfort zone. Some of them wereRead… Read more »
Yes. Here is another statistical blog post. Sorry, but this is good information and helpful for many federal contractors to see where their GSA Schedule stands up against the others when it comes to federal spending. Below is a standard ranking by GSA Schedule based on the dollar sales volume. Hope you find this helpful.Read… Read more »
Hi! I just blogged a new report from IDC, The Coming of Age of the Internet of Things in Government. The report concludes that: “The Internet of Things is reaching a tipping point that will make it a sustainable paradigm for practical applications. The public sector’s use of the IoT is still limited but emergingRead… Read more »
By Ryan Kamauff Here are the top cybersecurity news and stories of the day. Facebook used as billboard for malware – “A cybercriminal has taken to selling his malware and related services on Facebook, boldly choosing a public forum to reach potential customers over the secretive world of the online underground.” This is a boldRead… Read more »
Nearly a year ago, the federal government relaeased its Digital Government: Building a 21st Century Platform to Better Serve the American People report. In that document, government officials set progressive and aggressive deadlines to keep digital government moving in a more citizen-centric direction. Those deadlines should come to fruition on May 23, 2013. As theRead… Read more »