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Search Results for: listen to your staff
The Right Connections for Agency Recruitment
To attract and retain a dedicated, talented workforce, agencies must say “the right things to the right people at the right time.”
Get a Helping Hand Through Outsourcing
This report details how a managed services approach can lead to better constituent service.
Every Project Needs a Plan
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
Tackling Cybersecurity Talent Challenges
This guide offers a comprehensive look at cybersecurity to prepare your agencies for upcoming challenges and threats.
Partnerships Can Be the Fuel for Agency Modernization
This report details how public-private partnerships can aid in agency modernization.
What the Digital Transformation Journey Looks Like for State and Local Governments
A robust digital transformation strategy can help state and local governments better meet citizen expectations. Experience-as-a-service, or XaaS, solutions play an important role.
To Fortify Mission Outcomes, Lead With Empathy
As we delve into the future of work, empathy has been become a prominent buzzword. But when push comes to shove, what do empathetic behaviors look like in real life — and how can federal leaders adopt them?
How Open Source Database Technology Can Support Transformation
In many organizations, the prospect of replacing legacy database systems can seem daunting because those systems often are deeply embedded in agency operations. But installing a new system doesn’t have to mean ripping out your old one.
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.