Last week, the Office of Personnel Management (OPM) announced that “sensitive information” on 21.5 million personnel was stolen from their systems. Today, OPM announced additional information about the recent cyber incident Learn more: http://t.co/YrWkqJKyYO. pic.twitter.com/46pLmaWMxJ — Beth Cobert (@CobertFormerOPM) July 9, 2015 Soon after this “enormous breach” (so said FBI director James Comey) was announced, OPMRead… Read more »
I’m going to go out on a limb here and say that the average citizen feels like they don’t know what the hell is going on in Washington. I feel fairly confident in drawing this conclusion because every time, or nearly every time I talk to someone outside the Beltway they say something like thisRead… Read more »
It’s sort of funny that authenticity would be a strategy for social media, since authenticity is supposed to be the reason social media exists and the purpose of doing it. Just goes to show how the values of a culture interrupt genuine expression and contort them toward whatever the dominant value system is. In America,Read… Read more »
By Jillian Pugatch, MPH The ubiquity of social media compels us to devise unique ways to use it. We are challenged to go beyond the simple post-and-reply format that is commonly used in social media platforms in order to achieve specific outcomes. To rise to this challenge, ICF’s Smokefree.gov social media team piloted a newRead… Read more »
The day I discovered the U.S. Department of the Interior (@Interior)’s twitter feed, my sense of patriotism just about doubled. Not only is it a great example of how a federal agency can use social media to inform people about our nation’s resources and programs, but also, it’s incredibly fun and beautiful to scroll through.Read… Read more »
Visual. Audio. Kinesthetic. What type of learner are you? We each have different wiring in our brains, so why assume that we all learn the same way? With traditional learning strategies, a generalized model tends to be applied to large groups of people, but this doesn’t always yield homogenous results in terms of comprehending theRead… Read more »
I’ve been tracking the number of Australian Federal politicians using Australia’s leading social channels for two years now, seeing the number using at least one of Facebook and Twitter grow from 79% in April 2012 to 90% in November 2013 to a current level of 92%. What’s even more interesting is in the details, whichRead… Read more »
Lately, my associates and I have been doing quite a bit of social network visualization research for clients, typically using raw social data and comprehensive, fee-based custom tools. While these are great for deep analysis and strategic planning, sometimes a simple free tool can do the trick if all you are looking for is quickRead… Read more »
While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a thirdRead… Read more »
I popped open my twitter account (@jmillsapps) this morning and realized that for the last few weeks I hadn’t really been on much. I remember back when I first got on Twitter I loved it because so much of what I was interested in came to me without my spending time combing the web. IRead… Read more »