Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Culture Basics: Getting Ready for Employee and Customer Experience
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3 Ways to Bridge the Cyber Workforce Gap
Improving cybersecurity demands a cyber-ready workforce. But there’s a shortage of available candidates. Here are some steps you can take to fill the hiring gap.
How to Take a Big Step Towards Zero-Trust Security
Micro-segmentation is an important step toward a zero trust-based cybersecurity. Here are some best practices.
Four Ways to Put Zero Trust to Work
Industry is looking to secure government operations in the cloud, and offering tools and platforms that help ensure agencies’ zero-trust implementations align with existing governance and policies.
How a Massachusetts City Puts Cloud First Into Practice
What happens when the need for innovation outweighs both the capacity of the IT department and the city’s ability to invest in more hardware and people to manage it?
3 Keys to Putting Cloud-First Into Practice
City officials from Revere, Massachusetts, discuss how they approached rolling out their cloud strategy.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
The Nation’s Cybersecurity Is at an Inflection Point
In the aftermath of major cyberattacks that threatened critical infrastructure and national security, President Biden signed an executive order Wednesday that aims to strengthen cyber defenses through increased information sharing with private industry.
Agencies Will Press the Gas Pedal for Modernization in 2021
According to a poll during the webinar, over 50% of respondents reported that their organization tackled some large-scale modernization project this year during the pandemic. Even more respondents – over 70% – expect efforts to accelerate in 2021.
Insights From Howard County’s CIO On Process Transformation
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.