Does Gov Need an Exit Strategy for Facebook?

You want every selfie and status update to get attention from your friends. But are all your friends seeing your posts? If they are, are you engaging them? Government organizations face this same challenge. Given Facebook and Twitter’s popularity in the last few years, federal, state and local organizations have worked to engage people onRead… Read more »

How to Bake in Security

The Federal Information Security Management Act of 2002 (FISMA) mandates very detailed security practices. The National Institute of Standards and Technology has an entire division focused on creating security guidance documents. As security becomes more of a focus the nomenclature of these documents seeps into your daily lingo. FIPS 199 and 200 describe the levelsRead… Read more »

Managing Online Comments: 10 Recommendations

Even though social media is fully integrated into the global culture and economy, many leaders are still reluctant to put themselves and/or their organizations in a position where they may have to listen to and/or engage with various stakeholders via these public channels. They tend to fear potential reputational harm and/or the stickiness of havingRead… Read more »

LinkedIn: Maximizing the Network

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security Since launching in 2003, the social networking service LinkedIn has become an increasingly popular avenue for professional networking and interaction. LinkedIn provides a valuable platform for business engagement in all industries, including government services, but its potential is wasted if you’re not properlyRead… Read more »

“Stat” Movement Turns Twenty

Harvard’s Bob Behn has been working on his latest book about the “-Stat” movement for more than a decade. I’ve been eagerly awaiting its release and told him I would read and share my impressions with others. In his inimitable response, he just asked that I spelled “Behn” and “PerformanceStat” correctly. Since 2001, Dr. BehnRead… Read more »

GAO’s Internship Experience

As summer’s barbecues and beach days wind down, so do the experiences of a select group of graduate and undergraduate students in GAO’s Student Intern Program. We talked to some of them about their experiences. Student interns are hired to contribute to our teams and gain experience in the roles of analysts, program staff, orRead… Read more »

8 Books to Read This Summer

With mobile technology, 24/7 news coverage, Twitter, Facebook, Buzzfeed, iPhones, and other constant updates, sometimes we just need to stop and reflect. Take a breath. Really, take a breath. Sometimes you gain the most by slowing down and reading a good book. Holding something tangible in your hands to read shouldn’t be obsolete, but aRead… Read more »