3 Things When It Comes to Managing Smart Facilities: Location, Location, Location
GIS services allow for time-saving tactics, smarter decisions and more holistic approaches to comprehending data analytics.
Keep it Simple, Keep it Digital
Make your digital platform compelling, personal and useful by ensuring that it’s accessible everywhere. That way, you can better engage with citizens and show them that your digital approach is geared toward making their lives easier.
How Government is Enhancing Customer Service
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Using Maps to Drive Better Decisions
Learn how to get the most out of your imagery with Esri’s imagery analysis solutions.
One Step at a Time: Service Delivery With the Cloud
Because so much money has been put into maintaining those old systems, it can be hard to convince your superiors that cloud-based technology is actually more cost-efficient in the long run.
Play It Safe: Securing Your Agency’s Digital Content
To be a successful, fully digitized agency, security must be a top concern. Read on for the top three useful tools you can implement to achieve a secure, digital government.
Keeping Your Agency on Track in Times of Change
Check out these tips to navigate and succeed in the upcoming presidential transition.
Meeting Federal Records Mandates With Technology
By Dec. 31, agencies must manage permanent and temporary email records in an accessible electronic format. The onus is on agencies now to decide the right technological fit to meet the requirements.
3 Things You Need to Know about NIST’s Cybersecurity Framework
Still not sure what NIST’s Cybersecurity Framework means for your agency? Check out our three takeaways from a recent chat with cybersecurity experts.
How To Do Customer Service Right
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished