CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, ViceRead… Read more »
Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »
In your mind, good citizen engagement might not be that important. Sure, your agency tweets and engages occasionally online, but its not a focus or a priority. After all, it can’t really affect anything that you’re doing that much, right? Wrong. According to new data from Forrester Research, bad citizen engagement and poor customer service fromRead… Read more »
At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »
It’s a scary digital world out there. A recent GAO study found that cyber attacks on government have increased 782% between 2006 and 2012. With increasing amounts of sensitive data stored in your network or cloud, your agency faces risks that are not to be taken lightly. It’s not all doom and gloom, however. There are stepsRead… Read more »
Once upon a time, there was a young girl living in Fairfax County, yearning to go to school. She wanted nothing but to attend the best school in the safest neighborhood with a good police force. But the problem was that she had no way of figuring out which schools were in which areas. InRead… Read more »
Remember your teacher telling you to pay attention and “Get your head out of the clouds?” Well, times have changed, and it’s time to get your head in the cloud. Cloud computing, that is. With a simple internet search, it is easy to discover the many ways in which cloud computing is benefitting private andRead… Read more »
How many hours per day to you spend dealing with paper? One hour? Two hours? For many in state and local government, it can actually be upwards of six hours a day! That’s too much time dedicated to printing, filing and searching for information when you could be doing more important, mission-critical tasks. Fortunately, emerging technologyRead… Read more »
When I was little, I dreamed about growing up to be a princess. Not the kind that lives in an ivory tower and spends the royal treasury at the beach. The kind that actually helps her country. Now that I’m a little older, I have realized that we can’t all be Kate Middleton and haveRead… Read more »
There are some basic features—things like buildings, water systems, parks, roads, electrical lines and buildings—that comprise the infrastructure of any city. And many people, myself included, often think of these as static features within the city landscape. However, if you work in state or local government, you know that’s not the case. The infrastructure ofRead… Read more »