Search Results for: virtual tech day 2016

Maintaining Secure Critical Infrastructure

Threats to critical infrastructure come in every shape and size. Physical threats from malicious actors and environmental instability are always concerns, while threats in cyberspace are mounting every day. Add onto those risks the fact that government funds are diminishing while critical assets are aging, and the challenge of maintaining security can seem overwhelming.

Making the Most of FedRAMP

When the Federal Risk and Authorization Management Program (FedRAMP) launched in 2012, cloud computing was a fairly new business model in government. Few agencies were buying IT services and they were struggling to grasp the logistics of cloud procurement, implementation and security. Fast-forward to the present. Virtually every Cabinet-level agency, including the Defense Department, isRead… Read more »

How To Do Customer Service Right

Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished