Even as the summer draws to a close, summer wildfires continue to rage throughout the United States. In Yosemite National Park, a 371 square mile fire has destroyed homes and wildlife. The fire is 80% contained, but a great deal of work still remains to rebuild and help those affected. The government has already spentRead… Read more »
Crowdsourcing is one of those words that means different things to different people. For our purposes, Daren Brabham defines it as, “Crowdsourcing it an online distributed problem solving and production model that uses the power of online communities to meet organizational needs.” Brabham is an Assistant Professor at the Annenberg School of Communication and JournalismRead… Read more »
A few months back we talked to IBM’s Gadi Ben-Yehuda about the business case for Pinterest in government. We discovered Pinterest offered a new way for agencies to showcase their mission. Now GSA has approved terms of service for government to Instagram. So what’s the big deal? Ben-Yehuda is the innovation and social media directorRead… Read more »
Is this a Golden Age for citizen involvement in government? As dismayed as some may be with the political process, there are growing opportunities for meaningful engagement in many areas, thanks to growing social media tools and a willingness to participate by many ordinary people. Gavin Newscom is California’s lieutenant governor, and was formerly theRead… Read more »
Freezes, furloughs, sequestration, budget cuts, increased scrutiny on conferences and trainings – government managers are dealing with quite a plate of challenges these days. Amongst these issues, how can government leaders inspire their teams to provide great public service? On yesterday’s DorobekINSIDER Live, Chris Dorobek discussed the climate of government management with a line-up ofRead… Read more »
“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »
In keeping with the triple M’s of the latest GovLoop guide, Making Mobile Matter, this post highlights how Mississippi has channeled its modernization efforts in mobile apps. To learn how states can center their mobile development strategies on citizen needs and engagement, we chatted with Dr. Craig Orgeron, Chief Information Officer (CIO) of Mississippi andRead… Read more »
Yesterday, I attended my first DorobekINSIDER LIVE! While it was a great event live, it’s equally great recorded so be sure to catch it here. After discussing the recent trends and government examples of mobility, the panels tapped into their futuristic mindsets to tell us how they foresee mobility will evolve in the next fewRead… Read more »
Like him or loathe him, many people have strongly held views about former government contractor Edward Snowden, who spilled some of America’s most sensitive national security secrets to the world – including to our enemies. This is evidenced by various national polls, an average of which show a nation somewhat divided about Snowden. Is heRead… Read more »
Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »