US Latinos, 50.5 million and growing rapidly, use the Internet, social media, and mobile at greater rates than the overall US population and are very enthusiastic about using online tools to receive government information. According to The Interactive Advertising Bureau (IAB), 30 million Latinos were online in 2010, representing 59.5% of the total Hispanic populationRead… Read more »
Rachael Happe, groundbreaking co-founder of The Community Roundtable, has just written an incredibly important post entitled, Communities – The New Strategic Imperative. I urge you to read and consider it. Some managers and executives I know have expressed what I’ll characterize as desperation at the speed at which things are running, and the fact thatRead… Read more »
I’ve been thinking about public sector innovation and how many times we re-invent the wheel and spend the same dollar over and over again. The following metaphor comes to mind: Imagine a big puffy down pillow. You push your fist into the pillow. As long as you keep your fist in place, the new shapeRead… Read more »
From ‘The Big Apple’ and ‘Empire City’ to ‘Gotham’ and ‘The City That Never Sleeps,’ New York City has worn many hats over the years. With the release of NYC Digital‘s roadmap, NYC hopes to add ‘The Digital City’ to its nickname collection. Last week, Mayor Michael Bloomberg and Chief Digital Officer Rachel Sterne announcedRead… Read more »
I am currently working on a new and exciting project at AIIM. I am curious to know what you would be interested in buying as courseware if we were to offer additional training and certification under our educational programs. I would like to know if you would be interested in certain topics. As such, IRead… Read more »
I was hired into CBP’s SBI program office in July of 2010, without any real idea of what “acquisition” meant or how it was practiced. My supervisor told me that I was the “acquisition workforce development officer,” a title that I later discovered existed only in his head. I do have to make a disclaimer:Read… Read more »
In San Francisco, the loss of a charismatic mayor who served as a social media and civic tech booster-in-chief within city government came as something of a blow to Gov 2.0 advocates last year. However, we rebounded by shifting our focus to building the civic tech and open government community of line workers, developers, activistsRead… Read more »
I have been working closely with Kingston City Council since last year, assisting them in implementing Web 2.0, social media and mobile technologies to improve collaboration internally, to cut costs and to engage and communicate more clearly with residents and local businesses. It is through this program that I met Belinda McDaid. Belinda McDaid managesRead… Read more »
Here is the 2011 State of Community Management. A fantastic resource for Community Managers or anyone interested in starting a community! The 2011 State of Community Management View more documents from The Community Roundtable Favorite
This post originally appeared on my external blog, “Social Media Strategery.” When someone in the communications industry refers to a “community manager,” they are usually referring to someone that can manage the online relationships for a particular brand, using tools like Facebook, Twitter, and blogs. However, over the last few years, a new Community ManagerRead… Read more »