How to Create a Customer-Centered Government
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Posts Tagged: data
The Data Science Skill Shortage in the Public Sector
Most of us are not that familiar with what happens behind the scenes to process the petabytes of data collected through sensors, cell phones, images, search engines and financial transactions, but it’s safe to say that the analysis of these data make our current information-based economy run.
Re-imagining the Press Release Through Data
Admit it, press releases rarely work. King County, Wash., is now tracking data to learn which reporters are interested in specific subjects.
Duplication of Data Collection in the Public Sector
Government already collects data about us that could be used to more efficiently provide access to the range of services that one might need. Through implementing a consent process, like what the health care and financial sectors have done, government could make better use, through data sharing, of the data it already has.
Be an Agent of Change. Here Are 3 Small But Important Steps to Help
For any organization, big or small, we have three important lessons to share to help you navigate your own digital transformation. They tackle the intricacies of setting everyone on a common course, building collaboration, and managing expectations.
ATF Open Data: Improving Public Understanding and Reducing the FOIA Backlog
For decades, the ATF released data on paper or in a static electronic format, as a PDF file. But the bureau realized that information in a static file format did not allow the firearms industry or the public to easily analyze data or make it more comprehensible. The need to build greater faith in the… Read more »
The Collection of Public Sector Data Now — And in the Future
Data collection must get out of its current antiquated ways and embrace new technologies to support services for the vulnerable.
It’s All About Access in the Digital Age
In this space over the coming weeks, we hope to turn your attention to the many ways the Census Bureau has met the digital challenge while at the same time transforming our approach from agency-centric to more information and customer centric. We understand that in an age of mobile technology, people are used to getting… Read more »
The Public Sector’s Use of Data to Improve Well-Being
The public sector is challenged to collect and analyze data to drive improving the lives of vulnerable populations. What are the challenges and the potentials to have policymaking and program administration be more data-driven?
Embracing Data-The Best Places to Work in Federal Gov
Why does the Office of Personnel Management (OPM) poll government employees every year about the best places to work in the federal government? Is it a recruitment tool for those considering public service? To gauge employee satisfaction? Just for fun? Maybe. However, the Partnership for Public Service (PPS), wants the survey to be a sourceRead… Read more »