What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Posts Tagged: “citizen engagement”
The concept of placing the citizen at the center is known as the human-centered design (HCD). HCD is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.
Assuming you’ve already developed a streamlined user interface (UI), it’s time to start centering your attention on the behind-the-scenes processes that will help you build and maintain that connection between governments and citizens.
“Customers want better services, but we’re also trying to be ahead of the game and be innovative and look out at other cities and [the] private sector to see if we can leverage their work,” said Ted Ross, the city’s CIO.
Why do governments at all levels make it so difficult for those affected by policy decisions to affect those decisions?
Most citizens are completely disconnected from the public budget processes that dictates where their tax dollars are spent or collected. The public budget process is one that evokes images of thousand-page budget printouts, dry dialogue and sparsely attended public meetings, so who can blame citizens for not paying attention? The creation and implementation of… Read more »
While we are not in control of the conversation, government workers can still listen and contribute to it. We can seed it with facts and ideas. We can respond to questions. We can be human, even as we maintain a thoughtful and focused public presence. All by leveraging the power of online communications.
Cisco, Qualcomm, Intel, SAP, and IBM have “Smart City” programs that promise to solve urban problems, involve citizens, conserve energy, and launch cities into a new “digital” future. Their marketing and technology expertise would have us believe that no city could run faster, better, and cheaper without more technology. Cisco has committed to create a… Read more »
I had a friend who always said, “As quiet as it’s kept…” meaning he would call out the so-called “elephant in the room”; the topic that no one wants to talk about. You could expect to hear… “As quiet as it’s kept, the only reason they laugh at Uncle Herb’s corny jokes is because he gives… Read more »
Mom’s battling it out with words, animals, and vegetables on her favorite game site. She’ll be reading the news again later this afternoon and probably paying the bills. I’ve noticed that she leans forward more often to see the screen. Dad’s balling and making it rain on his favorite computer parts site. He gets frustrated… Read more »