The point of this post: The real problem with Facebook’s privacy practices is the failure to manage and live up to expectations. Let me preface this by saying “I am not a privacy professional.” My government has privacy professionals. They’re good people, know the legislation far better than I do and think more and deeperRead… Read more »
Congratulations! Your city has made the decision to engage in social media as another tool to connect with citizens. You set up your community on Facebook and Twitter, and now you’re wondering what you’ve gotten yourself into. I’ve learned a lot through the City of Reno’s adventure with social media, and I have some tipsRead… Read more »
There has been an unquestionable explosion of government social media use in the last year. Last week, GovTwit, the Twitter directory of government agencies and officials reported 44.9 million followers for the 3,000 IDs it tracks, after starting in 2009 with just a handful of accounts. Still, towns, agencies and leaders not using social mediaRead… Read more »
I will be creating a new Facebook page for a government agency that doesn’t want any ads to appear. Is that something I can guarantee and how do I request that? Christine
While OZloop is not as big as Govloop, given the concerns about Facebook we have dumped them. Up to individuals what they do of course. When Facebook decides to behave, as it were, like a good corporate citizen (dare I say social citizens), then obviously this can be reconsidered. Frankly, there is too much atRead… Read more »
Posted on Ozloop – A plague on all your houses I am advocating that Facebook be compelled to indicate that all these sites are not official. The major reason being that citizens need to be confident about engaging with sites active in the Gov 2.0 space. This latest twist from Facebook has the potential toRead… Read more »
I enjoy listening/reading Federal News Radio and the DorobekINSIDER, Chris knows his stuff and has great guests. I came across this podcast, discussing why the Chairman tweets. The information is great, and very relevant, to businesses and federal agencies alike. With Chris Dorobek’s permission, I am including it here, along with my thoughts on theRead… Read more »
As the post-election smoke clears, we’re launching a small experiment on the Foreign Office Global Conversations blogs. On a number of blogs (for now, mostly the US ones, such as this one), we’re adding the comment functionality of Facebook Connect. So for now, we have different mechanics on different blogs, but this is by wayRead… Read more »
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
Hi everyone, My name is Alan Huynh and I’m currently researching the factors that best determine the success rate of a local government utilizing social media. The survey can be taken at http://bit.ly/socmediasurvey and would love for everyone to take it. I look forward to sharing my data once I get done with my researchRead… Read more »