Posts Tagged: hierarchy

Public Service in the 21st Century

With technology advancing as quickly as it is these days, it can sometimes be hard to keep up. New phones, apps, software, and social media seem to pop up every day. Even though this constant stream of innovation is intended to make all of our lives easier, new technology can also present unprecedented challenges to… Read more »

Getting People to Solve Problems Without You

As organizations become more complicated, success can often be tied to the degree to which an organization is responsive to customers. This generally happens on the front line. So empowering front line managers to solve problems without going up through the chain of command is an important leadership strategy. The September 2011 issue of the… Read more »

The Hierarchy of Needs for Social Media Evangelists

This post originally appeared on my external blog, “Social Media Strategery.” What do you need from your job to succeed? Good salary? Short commute? Work/life balance? Everyone has their own dealbreakers and must-haves – what’s important to one person may not matter to another. These variables differ greatly from profession to profession too. I remember… Read more »