In 2011, venture capitalist Marc Andreessen said that “software is eating the world.” What he meant was that new software is enabling companies to scale faster, reduce costs, and deliver better customer experiences, and that the rapid spread of useful software is allowing entrenched players like Walmart and FedEx to better maintain dominance in theirRead… Read more »
The credo of “people over process” is probably the cultural Netflix norm most adoptable by government at all levels. It starts with giving people more say in their work, the information they need to make good decisions and candor about group and institutional performance – at all levels of the organization.
Silicon Valley is known for its technology, not its management, innovations. But some of its management innovations are worth looking at. Netflix’s HR policies rank right up there when it threw out the standard playbook! Former Netflix chief talent officer, Patty McCord, describes its key talent management tenets in a recent Harvard Business Review article.Read… Read more »
Netflix is a subscription based DVD rental service that lets its customers browse thousands of movies online and then delivers them though the mail system. With so many movie choices available and to be competitive with brick and mortar rental establishments, Netflix has improved its customer satisfaction though numerous user interface improvements, movie distribution centers,Read… Read more »