The acquisition workforce has been undergoing a gradual, yet constant evolution for the past decade or more as they’ve had to learn about and adapt processes to meet the needs of cloud-based technology, a growing remote/distributed workforce, agile development, and general digital dependence.
The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »
Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
The federal government announced a new initiative on Friday that moves shared service missions into central offices to standardize purchasing.