Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Posts Tagged: 21st Century IDEA
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Agencies that use digital document workflows and electronic signatures save energy, money and time on formerly manual processes.
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.