Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
Posts Tagged: president’s management agenda
Federal agencies have been measuring customer satisfaction but benchmarking results across agencies has not always been possible.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Modernizing outdated technology, improving data accountability and transparency, and creating a 21st century workforce are the key drivers of the president’s newly unveiled management agenda that administration officials outlined Tuesday.