I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
A while ago I wrote a blog about random acts of kindess. I’d kind of forgotton all about it, until I watched the movie “Evan Almighty” recently. One message of the film is about changing the world, one random act of kindness at a time. Hearing Morgan Freeman say those words got me thinking: howRead… Read more »
Less than forty-eight hours to inauguration! But before then, I don’t want to let MLK day and the National Day of Service slip past unnoticed. As a federal government employee, service is at the core of my work. And yet, as several participants at a recent Federal Government Workers for Change meeting underscored, the imageRead… Read more »
A local newspaper has published the inspiring story of Richard Fitzgerald, an employee of the town of Arlington, Massachusetts. His is truly a case of “you do what you can and you do what you have to.” Who is Arlington’s longest-working town employee? – Arlington, MA – The Arlington Advocate “Known as Fitzy to hisRead… Read more »
I’ve previously made my case for the value of the word “bureaucrat” but it’s a tough battle. To appease the 50th complaint, I changed the profile question to “Who is your favorite public servant?” Which bring me to public service. A lot of talk has occurred recently on reenergizing public service. When I was inRead… Read more »
I Introduction Is there anything called e-civil service or electronic civil service? If so, what is it? How does it differ from the traditional civil service? How can it keep pace with technological developments? What role does it have in Government 2.0? Is there any conflict between old conduct rules for the civil servants andRead… Read more »
My family, my life, my country. Together with you all, I owe these to the men and women who sacrificed the best years of their lives so that today I can type on this page and say what I think. And see and hear what you think. I wish that I could thank those whoseRead… Read more »
Veterans Day 2008 Some thought provoking quotes for this special day. The moon gives you light, And the bugles and the drums give you music, And my heart, O my soldiers, my veterans, My heart gives you love. Walt Whitman All of us who served in one war or another know very well that allRead… Read more »
Today’s Daily Pipeline by the Partnership for Public Service shares a fascinating Op-Ed from Mark Everson in the New York Times. The long and short of the article is that true change would come to Washington only if people actually left the city. With government being centralized in Washington, it creates a serious risk forRead… Read more »
Being a federal employee allows us to give back and play a vital role in making our nation great. Another way of giving back comes in the form of volunteer work and community service. A couple of weeks ago I had the opportunity to paint classrooms in an inner-city Washington D.C. school. While I amRead… Read more »