Young Government Leaders (YGL) and GovLoop present the NextGen Public Service Awards for superior public service and achievement. The 4th Annual NextGen Public Service Awards will be given at the 2014 NextGen Award’s Ceremony, which will kick off the NextGen Training Summit on July 23rd in Washington, DC. We have 18 finalists in six differentRead… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
Mickey and Minnie Mouse, twirling teacups, fireworks, Space Mountain and Cinderella. These are just a few of the memorable attractions you’ll find at the happiest place on earth – Walt Disney World. The dream of visiting this magical theme park is a wish that thousands children, and adults (guilty as charged!), around the globe hopeRead… Read more »
The Obama Administration has done wonders in terms of young, fresh talent entering the public sector. The Pathways Program Initiative was initiated in 2012 to improve the federal sector by hiring more recent graduates, streamlining the federal hiring process and hiring veterans. Essentially, the program has three main facets: hiring process, internship program and theRead… Read more »
New York is the latest US city to announce a municipal ID service like in San Francisco and New Haven. There has been extensive coverage of the challenges other cities have faced and the potential to help marginalized groups like the homeless, undocumented immigrants and foster children. What can we learn from the challenges otherRead… Read more »
One of my favorite leadership experts, Robin Sharma, proposes an interesting theory called “Leading without a title.” Sharma uses this concept to explain a new model of leadership versus the old model. The old model of leadership was based on command and control. It was believed that change and real impact could only be broughtRead… Read more »
I was struck last month by a story I read in The New York Times. The Prime Minister of South Korea announced he was stepping down after 302 lives were lost in a ferry disaster. In that article, Prime Minister Chung Hong-won is quoted saying “when I saw the people’s sadness and fury, I thoughtRead… Read more »
Exciting new advancements are taking place in the world of open311, which is a data standard that various applications can be built on. A number of open311-compliant open source and commercial applications allow data to be easily shared and used by each other, such as CRMs, mobile reporting apps, and other web interfaces displaying reportRead… Read more »
In the almost two dozen years that I’ve had the honor of working with Federal agencies providing Organizational Development consulting, I’ve been impressed with the quality of the people: their commitment to their jobs and the public they serve, and their interest in making broad leaps in innovation. In celebration of Public Service Recognition Week,Read… Read more »
As the Department of Defense scales back the number of active duty forces to the smallest sized military since World War II, thousands of military personnel will transition to veteran status. Each service handles the civilian transition differently and every service member’s experience is unique. One thing remains consistent across services: these men and womenRead… Read more »