Republished from eGov AU. When I wrote my first online community engagement strategy for Telstra’s Wireplay service in 1997, one of the factors I considered was how to ‘complete the loop’ – integrate inbound and outbound online channels to reach, engage and promote interaction across the widest possible audience. In those days we used massRead… Read more »
Hi guys – I’ve been away for a while due to a new little project I’ve immersed myself in… while we have kept putting off the need to redo our website as we focused on delivering really challenging projects for the past few years (Abu Dhabi permits portal, Houston migrated off a mainframe in 90Read… Read more »
If you’re in the web world, you’re probably familiar with cookies – those small files sites drop on your computer for various purposes. They can create privacy problems, so persistent cookies have been effectively banned for 9 years. But persistent cookies can also allow us to create excellent customer service and personalization. Now the ObamaRead… Read more »
On Monday, May 4, 2004 GPO launched the new site design that incorporates a more transparent look and feel, with added web 2.0 elements! Government officials and customers alike agree that this site is simply amazing! “This totally brings us forward with the technological advances we’ve made as an agency,” says one happy employee. TheRead… Read more »
This is an story about corporate websites. However in my experience of working on websites for both federal and local governments, many of these principles apply to many governmental websites. I would hope that those who have some influence over gov websites especially review “You Need A Separate Web Division”; “You’re Not Getting Value FromRead… Read more »
Interesting article on Read/Write/Web about government web site managers and social media advocates. Govloop is mentioned as an example. But, best of all, IMHO, is the term that the author comes up for government web folks: Goverati. I like it! http://www.readwriteweb.com/archives/government_20_rise_of_the_goverati.php