Posts By Bill Brantley

Citizen 2.0 or Client 2.0: The Street-Level Bureaucrat and Engagement 2.0

I started my government career as a street-level bureaucrat. In the summer of 1990 I was a paralegal intern for the Richmond, Kentucky Department of Public Advocacy. This was a public defenders office that covered four counties and my job was to interview the clients that had been arrested and jailed. I would spend theRead… Read more »

Are You Building Community or Am I Just Painting Your Fence?

I succumbed to the hype and joined Quora last week. Two weeks before that I joined Academia which is a social networking site for academics. Friday night I joined Eegoes because they promised to help me organize my rapidly-expanding universe of social networking sites. I had a great time building profiles, looking for people toRead… Read more »

2011 – The Start of the Complexity Economics Decade

As the first decade of the 21st Century ends, I hope that the economic events of the last thirty-five years finally loosen the hold that neoclassical economics has on public policy. It is widely recognized that the accepted economic models that governments use to shape policy are just not empirically valid. Today’s economies are vastlyRead… Read more »

The Five Days of Arete

I started this tradition in my Junior year of college thanks to an inspiring philosophy professor who applied Ancient Greek philosophy to his profitable management consulting practice. His guiding concept was arête which has deep meaning but essentially means the pursuit of excellence in whatever you do. It really resonated with me because I wasRead… Read more »

Better Government Communication in the Social Networking World

Incidents like the TSA’s implementation of pat-downs and the Federal government’s response to the Gulf Oil Spill demonstrates that the current methods of government communication aren’t working as well as they did in the past. It used to be that citizens would get most of their information from network news shows, major national magazines andRead… Read more »

Honest Communication: The Unconscious Signals Behind Our Words

Have you ever had the experience of talking to someone and you start to feel that person is saying one thing but means another? Have you arrived at work in a bad mood and noticed that everyone else suddenly seems to be developing the same bad mood? What you are experiencing is the powerful effectsRead… Read more »

Open Gov and Gov 2.0 are Just Part of a Bigger Movement

This is in response to Lucas Cioffi’s question on whether there is a difference between Gov 2.0 and Open Gov. I wrote a short response to his blog posting but I wanted to expand on my answer because I believe that there is a bigger movement than just Open Gov or Gov 2.0. This biggerRead… Read more »

Without Engagement Gov 2.0 Will Fail

For people who are on the cutting edge of the Gov 2.0 movement, we often forget that a majority of government employees are still not enthusiastic about the potential of the new social networking technologies in their workplace. Now many of these folks are using Facebook, Twitter, Flickr, etc. to keep up with their familyRead… Read more »

How Fit Is Your Gov 2.0 Project?

A book that I constantly recommend is Beinhocker’s The Origin of Wealth for two reasons. First, Beinhocker demonstrates how traditional economics is inadequate for explaining today’s economic systems. Second, he introduces complexity economics which is still developing but does a much better job in describing how real-world economies work and how people behave economically. ToRead… Read more »

Changecasting: A Better Way to Communicate Change?

In the last twenty years, I’ve probably read hundreds of books and articles on organizational change. My dissertation was a case study of a major organizational change. In all that time and all that I read, I found very little that dealt with how to best communicate a vision for change. The advice was mostlyRead… Read more »