Posts By Catherine Andrews

8 Tips to Improve Your Writing

Writing’s tough. There’s no two ways around it. From being able to create an interesting narrative arc, to communicating your point clearly, to nailing grammar and punctuation, it’s a difficult subject to master. What makes it even more frustrating is that good writing is extremely important no matter your career choice. Professionally, being a weak writer orRead… Read more »

8 Reasons Customer Service = Success For You and Your Agency

In your mind, good citizen engagement might not be that important. Sure, your agency tweets and engages occasionally online, but its not a focus or a priority. After all, it can’t really affect anything that you’re doing that much, right? Wrong. According to new data from Forrester Research, bad citizen engagement and poor customer service fromRead… Read more »

This County Made Their Finances Transparent and You Can Too

It’s common knowledge that sometimes the sheer size of state and local government can make it hard to track how resources are being used. And it’s not surprising that taxpayers want to know exactly how their hard-earned money is being spent. A 2011 Gallup poll that found that American taxpayers believe that state governments waste 42Read… Read more »

Join GovLoop’s State & Local Virtual Innovators Summit!

From new citizen engagement strategies and mobile apps to doing more with less, state and local governments are continuously finding innovative solutions to really tough issues. There are countless examples of state and local governments leveraging technology and tackling challenges in a proactive, inventive and agile way — and we’re here to highlight them. Wednesday,Read… Read more »

6 Important Reminders for Managers from Google Leadership

Here at GovLoop and GovDelivery, supervisors occasionally trade tips, management ideas, and best practices over email. We love learning from one another, and are constantly looking for ways to improve the way our companies work. So when Scott Burns, GovDelivery’s CEO, sent across an email with Book Recommendation: How Google Works, as the subject line, myRead… Read more »

The Data Goldmine for Federal Government

“You are clearly not intimated by ‘big’ if you work for the federal government.” That’s how Scott Burns, CEO and founder of GovDelivery, kicked off his keynote at GovDelivery’s 8th Annual Federal Communications Summit on Tuesday. Burns pointed out that people had always told him not to take on federal clients — they were tooRead… Read more »