(Re)Building Trust: Coming Back From a PR Crisis
When public-sector leaders make mistakes that erode constituent trust, they must own up to their errors and begin the slow process of rebuilding the public’s faith in government.
Posts By Amy Cloud
Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
Make a statement — or stay silent?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
What Comes After ‘Drop, Cover and Hold’? (And Why Should You Care?)
Disaster planning is not a once-a-year exercise. Preparedness is essential. It could save your life. Here are some tips to get ready — and stay ready.
Wasting Your Greatest Resource? Get the GOAT in the Game!
The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.
“I Don’t Need a Mic” (Hint: Yes, You Do)
Public speakers may be tempted to forego using microphones, but they shouldn’t: Millions of people need that audio assist. Without it, a speaker’s message may be lost.
5 Things Reporters Want You to Know
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.