Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
Disaster planning is not a once-a-year exercise. Preparedness is essential. It could save your life. Here are some tips to get ready — and stay ready.
The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.
Public speakers may be tempted to forego using microphones, but they shouldn’t: Millions of people need that audio assist. Without it, a speaker’s message may be lost.
New Year’s Resolutions: love ’em or hate ’em, they’re an annual staple. For professionals, there can be value in looking backward before looking ahead to changes for the new year. Here are a quartet of tips, from some unlikely sources, to help guide your review.
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.
We all recognize the value of networking, connecting with our professional peers to learn and grow and share contacts. But for some, the coffee or cocktail mingler isn’t much fun and can be ineffective. The good news? There are better ways to make meaningful connections.
As a leader or a communicator, are you challenged to motivate others to act? Here are tips on how to communicate effectively utilizing adult learning theory to change behavior.
In these hectic and uneasy times it can challenging to gain an audience for your message – but so easy to lose them due to poor word choice or an unfortunate phrase. How to make sure your message isn’t lost to an avoidable error?