Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Posts By Hannah Moss
2015: A Year of Achievement for Women in Government
I’ll be honest. As the author of a column on women’s rights and issues in government, it’s easy to get a little jaded at times. I slog through news about increasing gender pay gaps, underrepresentation in legislatures and agency leadership, and daily occurrences of workplace discrimination. Then, I catch myself thinking, “Geez, will it ever getRead… Read more »
Using Data to Find Your Perfect Federal Agency
In the private sector, you wouldn’t join a new company without first looking at their workplace culture, right? Of course not! You want to be happy, supported, and provided with opportunities to grow, so you do your research before accepting an offer. However, you might think of government – particularly the federal government – asRead… Read more »
A GovLoop Mentee Reflects on Mentorship
Marissa Marquez, Assistant City Attorney at City of Houston’s Office of Inspector General, was a participant in this year’s GovLoop Mentorship Program cohort. As we finished up the 2015 program, Marquez recounted how her mentor, John Sim, an Assistant Director in the Justice Management Division at the U.S. Department of Justice, helped her rethink herRead… Read more »
From Fraud to Fantastic: Overcoming Impostor Syndrome
Last week, we talked about impostor syndrome – what it is and how it manifests in successful people. You might have read that article and determined that you do, in fact, have impostor syndrome. Don’t panic. As a reminder, impostor syndrome is a phenomenon where you have difficulty accepting your own success as being aRead… Read more »
Do You Have Impostor Syndrome?
Don’t panic. This isn’t some sort of life-threatening or even career-threatening disease. Nor is it something that only you experience. It’s a common phenomenon among successful people.
The Need for Hyper-Converged Infrastructures
In a recent GovLoop industry perspective, Pivot3 Federal Sales Engineer Matt Demas explained the basics of what hyper-convergence is and how it works. Put simply, “hyper-convergence is taking all the complexity of a data center and simplifying it into a box, where each functionality works as a building block,” Demas said. In traditional IT architectures,Read… Read more »
6 Halloween Costumes to Celebrate Women in Gov
Still don’t have a Halloween costume? That’s ok! We’ve come up with six costume ideas that you can probably pull from your own closet. The best part? Each of these costumes celebrates an accomplished woman in government. Pick your favorite and show your support for ladies in the public sector! Madeleine Albright If you happen toRead… Read more »
Becoming More Secure with Big Data Analytics
This interview is an excerpt from our recent guide, The Future of Cybersecurity, which examines 15 trends transforming the way government safeguards information and technology. It is no longer a given that a network is safe and secure. Security professionals used to be able to sleep at night knowing their networks were virtually impenetrable. ButRead… Read more »
Break Down Emergency Management Silos
When disaster strikes, it’s up to a cadre of city leaders to deploy the necessary resources to minimize the damage and safeguard their city’s population. Emergency managers set immediate and long-term strategies to reduce negative impact, often in collaboration with officials in other agencies and departments. In contrast, first responders provide real-time, on-the-ground support toRead… Read more »