Posts By Hannah Moss

How to Achieve an Awesome 2016 Career Resolution

Over the holidays, it’s easy to lose enthusiasm for your career. You’ve probably taken some quality time away from the office and you spent most of December juggling work with holiday and family obligations. As you move into the new year, though, you’ll want to get back on track. So as you set your resolutionsRead… Read more »

12 Tweets You Missed From Women in Gov

The role of women in government was a hot topic in 2015. Many women rose to new professional heights, heading their agencies and setting an example for future generations. Others lauded the strives government is making toward equal opportunity for female public servants. And more than a few leaders called out the fact that we still have a longRead… Read more »

Celebrating 365 Days of Women in Government

Happy Anniversary!  About this time last year, I was sitting in a meeting with other GovLoop staffers thinking through ways we could better serve our audience of over 200,000 public servants. We talked about what challenges they face and how we could help them overcome barriers. We talked about what govies wanted from public service and how we could achieve whateverRead… Read more »

Transforming the Federal Citizen Experience

How do we reach more citizens and get them to truly engage with our services? That’s the question on nearly every government leader’s mind as they confront a changing technology landscape and new customer demands. At this morning’s Digital Engagement Breakfast, Natalie Fedie, VP of Client Success and Professional Services at GovDelivery, offered a few answers for how agenciesRead… Read more »

Create Flexible, Familiar, and In the Flow Customer Services

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »

The Astronomical Growth of Data

This post is an excerpt from GovLoop and Quantum’s recent industry perspective, “7 Ways to Unlock the “Big” in Your Big Data.” Before diving into how to manage big data, it’s important to understand why so much data is being amassed in the first place — because the drivers of growth also determine how it can be tackled.Read… Read more »