Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
Posts Tagged: citizen trust
“The best way to find out if you can trust somebody is to trust them.”
I’m at 2011 Gov’t Customer Satisfaction Forum presented by Federal Consulting Group. There’s some great presentations so I’m taking notes. Dr. Forrest Morgeson, Research Scientist, American Customer Satisfaction Index How much citizens trust government-Measure by agency-Measure by generalized trust -People trust more specific agencies than overall trust in gov’t. 68% agency trust vs 41% overallRead… Read more »