An Open Letter to Public Servants
The work will begin for a new administration but it continues for public servants. So we’ve compiled sage words for this moment and the journey ahead.
Posts By Nicole Blake Johnson
Updated: 8 Do’s and Don’ts For Discussing Politics With Coworkers
Sometimes, it’s impossible to resist discussing politics with colleagues. If you’re going to do so, use these eight do’s and don’ts.
3 Ways to Prepare for the Future of Government Work
Agencies that prioritize a culture of continuous learning, emotional intelligence and modern hiring practices are in the best position to adapt and excel.
How a 27-Year Treasury Employee Is Embracing Agile Leadership
His advice: “Agile leadership requires government employees to use different approaches and models depending on a given circumstance.”
What Agile Leadership Looks Like at US Secret Service
We spoke with nominees and winners of the 2020 Service to America Medals, or SAMMIES, to find out what agile leadership looks like at their agencies.
My Takeaways as a Government Customer
I visited three government offices in two states within 48 hours. My goal in sharing this story is for readers to channel their inner customer and advocate for the people they serve in new ways.
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
A 3-Pronged Approach for Prioritizing CX
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
How One Question Changed My Career Trajectory
My manager asked me a critical question about my future and was ready to take action based on my response. That question was key to my career growth.
Improve CX From the Inside Out: Engaged vs. Satisfied Employees
What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?