The Awakening: The Rise of the Conscious Leader
To be successful at effecting change at your organization, look at diversity, equity and inclusion through the prisms of relationships, ethics and actions.
To be successful at effecting change at your organization, look at diversity, equity and inclusion through the prisms of relationships, ethics and actions.
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Inherently a complex process, grant management gets even more complicated in times of crisis. The CARES Act exemplifies this.
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
Replacing legacy technologies with modern, cloud-based solutions enables agencies to extend operations to wherever their employees are.
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”
A strong data strategy involves decisions with data at the forefront, not lumped in with AI, ML, cloud migration and other technologies.
Today, Sandia’s communications team is better able to focus on the task at hand because they experience far fewer interruptions from clients seeking help with finding assets.