Indiana BMV Builds on Three Pillars to Drive up CX
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
Are You in the Habit of Being Productive?
This guide offers five in-depth steps you can take to boost productivity, as well as advice for government and industry peers.
Tackling Cybersecurity Talent Challenges
This guide offers a comprehensive look at cybersecurity to prepare your agencies for upcoming challenges and threats.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
What State and Local Agencies Can Do When They Can’t Hire the Cyber Talent Gap Away
A staggering number of organizations lack the cyber talent they need to protect against cyberattacks. But agencies that deploy certain strategies can help compensate for their staffing shortage.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Complete This Sentence: ‘I Am in Public Service Because…’
Many government employees could command more money and gain more upward mobility in the private sector. Why don’t they make the switch?
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Improving CX Through Simplicity and Security
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.