AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
In this video interview, Lindsay Casel with DailyPay explores the advantages of financial benefits programs, for both agencies and their employees.
Governments are racing to adopt AI, but almost no one is planning for how to retire it. This article explores why AI decommissioning and succession planning are the blind spots executives and consulting partners must confront now to protect compliance, continuity, and trust.
Carlsbad, California’s approach to economic storytelling, based on geospatial data, is a blueprint for how local governments can use the tools they already have to build the communities they envision.
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
Practicing and emulating these leadership behaviors improves upon your own leadership skills.
Agencies worry about shadow IT, but the quiet risk today is shadow procurement, micro-purchases that bypass governance and bring in unvetted AI.
In this video interview, Jim Weaver with Pure Storage discusses how agencies can maximize their data’s potential with modern, enterprisewide data management.
Governments can no longer focus on prevention alone to combat cyberattacks. The way forward is “recovery by design.” Learn more here.
Overcoming resistance to challenge is the human edge in an AI world. Discover how a 7-day rhythm helps you struggle smarter and build resilience to thrive.