How New Jersey Increased Executive Engagement and Cross-Agency Collaboration
New Jersey’s Department of Environmental Protection saw a surge in harmful algal blooms in lakes and reservoirs so it launched an interactive mapping tool.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
Federal Survey Spotlights Employee Resilience, Power of Workplace Flexibilities
Federal employees reported that a key driver of workforce resilience came from front-line supervisors supporting their safety and work-life needs.
Having a User-Centric View of Cybersecurity
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.
The Great Cybersecurity Compromise of 2021
How can agencies and employees improve their cybersecurity knowledge in a more effective and fun way? Here are some great takeaways.
How Resilience Makes DLA Ready for Anything
The Defense Logistics Agency (DLA) supports the U.S. military’s combat logistics worldwide, so it cannot spare many delays.
How Connecticut Reinforced Its Resilience
Connecticut CIO Mark Raymond recently explained how his state is improving its resilience through IT consolidation, modernization and simplification.