Improve CX From the Inside Out: Engaged vs. Satisfied Employees
What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?
6 Tips for Responding to Crisis
If the recent pandemic has taught government organizations anything, it’s that resiliency and crisis management always need to be top of mind.
Best of USAJobs September 11
Welcome to the latest edition of GovLoop’s exciting federal employment opportunities roundup for the week of September 11, 2020.
What Can You Do When Your Manager Won’t Listen?
Do you have a manager who likes your ideas, but gets so excited that they forget to listen to your full concept? Here’s what you can do about it.
Build a Sustainable Remote Workforce Strategy
As we adopt new ways of living because of the COVID-19 pandemic, agencies will need to consider creative approaches to their remote work strategy.
How to Create Your Open Hybrid Cloud Strategy
It has become clear that the landscape of cloud adoption is one of hybrid and multicloud deployment. According to Gartner, by the end of 2020, 75% of organizations will have deployed a multi or hybrid cloud model.
Accelerating Digital Transformation For Lives at Stake
Accessing a website isn’t normally a life-or-death situation. But in November 2018, it was. A massive, destructive wildfire was burning in California, and nearly 300,000 people had to be evacuated.
What’s Your Data Telling You About Customers’ Experiences?
One of the most powerful — yet often underused— assets that agencies own is something employees interact with daily across multiple platforms and systems.
What’s Top of Mind in Government CX?
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
The Library of Congress’ Friendship-Based Model for Growth
While the Library of Congress offers resources for learners around the country, it has also been maintaining and creating new efforts to keep its workforce building their skills.