How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Clarifying 3 Identity and Access Management Myths
“Identity is not just about protecting people, it is about protecting things like servers that matter to your agency because they are mission-critical.”
How APIs Can Securely Speed Your Agency’s Digital Efforts
What if you didn’t have to choose between today’s technology demands and tomorrow’s needs? What if you could provide value to the public much faster?
Tracking COVID Test Events to Flatten the Curve
Officials at the CDC began realizing that a new, potentially deadly virus was growing rapidly and knew they had to get ahead of it as much as possible.
Brace Yourselves – The Virtual Renaissance Is Coming
If you turn into a curmudgeon whenever you receive a Zoom invitation, here are three takeaways that might brighten your day.
Use Case: Applying TIC 3.0 to Improve Network Performance and Security
Supporting IT for a distributed workforce is tough at all agencies. The latest version of the TIC policy, known as TIC 3.0, has provided relief.
Navigating Grants Management in Times of Crisis
Inherently a complex process, grant management gets even more complicated in times of crisis. The CARES Act exemplifies this.
Embrace New Solutions With Possibility Government
If you value innovation or want to see changes at your agency, employing Possibility Government may work for you.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
3 Reasons to Train and Certify Employees Virtually
Since the pandemic was declared in 2020, agencies have become more open to conducting training and certifications virtually. So far, the results suggest there is untapped potential for agencies at every level.