In today’s digital environment, confirming people’s online identities isn’t just a security concern: It directly affects public trust in government and streamlined access to services. Learn what agency leaders should be doing and what lessons the IRS is learning.
In this video interview, Cisco’s Ryan Shaffer explores new risks posed by dispersed networks and strategies to secure them across multiple endpoints.
Financial agencies are overwhelmed with information — stacks of paper that must be kept by law and massive amounts of digital data needed for daily mission work. With millions of documents to sort through, many teams still rely on time‑consuming manual processes that slow everything down and increase costs. These outdated workflows make it difficultRead… Read more »
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
During the latest CX CoP session, we sat down with Jennifer Purdy, Executive Director, CX Tools and Implementation, Veterans Experience Office, VA, to discuss how to map their journey and test improvements within your organizational and budget constraints.
AI is embedded in government operations, and agencies need a proactive approach to data governance in order to mitigate risk — and foster trust.
Meetings are a window into your organization’s culture. How do you make them matter? Here are some tips on making your meetings culture-changers!
Teams may feel fortunate to still have jobs after major cuts, but that fades. Real leadership starts after the layoffs, when the culture feels stretched thin.