Managing Invisible Performance: Emotional Labor
We can manage our emotional labor or it can manage us. Read on for practical tips about managing the invisible side of your performance.
What Logic Models Are, and How to Develop Them
Logic models are required for some grant applications because they can help ensure a consistent understanding of the program or initiative under consideration, among other benefits. Learn how to create logic models, including graphic illustrations.
From Individual Contributor to Leader: What New Supervisors Often Overlook
Stepping into a supervisory role requires more than new responsibilities — it requires a shift in mindset. Many new leaders struggle not because they lack skill, but because they underestimate the transition itself.
National Security Is No Longer a Cyber Problem: It Is a Leadership Challenge
National security threats have evolved beyond traditional military and cybersecurity boundaries. To strengthen resilience in an era of continuous disruption, government leaders must adopt a holistic security approach that integrates policy, process, people, and platforms.
From Projects to Products: How Federal IT Is Putting Mission First
The federal government has long managed technology like construction projects, but that model routinely fails the people it’s meant to serve. Explore why the shift from project management to product management is one of the most important governance reforms in federal IT today, and learn from the writer’s own work helping establish Product Owner roles… Read more »
Building Government’s New Layer of Trust
Since the internet’s arrival, people have been accessing government information far from its original source — from the agency website, for instance, that first published it. The information may still be accurate, but the context that makes it trustworthy is lost.
Turning Records Into Insights: AI Expands the Power of Content Management
In this video interview, Laserfiche’s Andy MacIsaac and Alex Wong discuss how agencies can use AI to increase productivity and generate actionable insights.
Subject Matter Experts Are Experts — But They Are not Always Trainers
Agency leaders often assume that subject matter experts can teach the information they know, by virtue of knowing it. But understanding and teaching are two separate competencies. It’s up to leaders to train SMEs so they can train other staff.
Oklahoma Links Modernization and Outcomes
Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »
What if 70% Is all Leaders Need? The Flamingo Test on Data Overload
If leaders are what they read, most of us are running on a questionable information diet. The quality of our thinking reflects the quality of what we let in. This article offers a sharper way to choose your inputs.