5 Ways to Battle Negativity in the Workplace
Negativity can overtake a work center over time and degrade productivity and morale. Battling this organizational menace requires energetic, involved and invested leadership.
5 Steps to Redefining Your Citizen Experience
Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.
3 Things to Know About Forming Alliances and Making Friends
Actively creating friendships may not seem such a weighty thing among all the other demands of work but can be important when trying to accomplish work across departments
A New Approach to Employee Recruitment and Retention
Historically, the public sector has lagged behind the private in adopting innovations in HR technology. Today, agencies are at a technology crossroads.
Your Reading List About Harassment in the Public Sector
Here’s what we’ve heard in the past month about the prevalence and treatment of sexual harassment in the public sector.
How to Nurture Work Relationships
If we work to build a safe, trusting rapport with our colleagues when there are no problems, it will serve as an important foundation when trouble, difficulty and conflict arise.
Could Blockchain Streamline Government Acquisitions?
If you’re in government work, you’ve probably seen your fair share of articles about blockchain. But who’s using it, and how?
Should I Stay or Should I Go? Leaving a Government Job
When a workplace becomes so toxic and you have done what is within your power to address it, the costs of leaving just might be outweighed by the benefits of finding a positive environment where you can thrive once more.
Why You Should Ditch the Requirements Checklist
Better technology solutions begin with better procurement strategies. Releasing an RFP is no small feat, and we’ve only just touched on the comprehensive ocean of how to improve your agency’s RFP process. However, by following the guidance here, you can be sure your procurement process will be more forward-looking, low-risk and satisfactory for your agency.
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.