This topic isn’t really about the New Zealand government like all my other posts but it’s related to my work in the public sector so I thought you might find it interesting as well. So I’m doing something radical that I wanted to share with you: I’m taking my own advice. I know. You’re thinking,Read… Read more »
It’s an accepted fact that cloud is a valuable and respected technology in government. But it hasn’t always been. Let me tell you how we achieved cloud acceptance. First, we noted cloud’s ability to achieve cost-benefits, greater efficiencies, agility and resiliency. Then, we discovered that the cloud could create faster application changes and propel theRead… Read more »
Leaders who accept their own limitations and find out what they don’t know demonstrate a sense of humanity and realness to others. People can see when leaders try their best and sincerely care about them. In return, the result is cooperation and comradery, further supporting the goals of the organization and making the workplace more… Read more »
This blog post is an excerpt from GovLoop’s recent guide, Forecasting the Cloud: Eight Ways the Technology is Changing Government. To download the full guide, head here. Today’s IT organizations are all under incredible pressure to respond to a variety of different business and citizen needs – and as a result there’s hope that movingRead… Read more »
The United States Office of Personnel Management has been working for awhile now to better enhance leadership development to keep qualified employees moving into management positions. This has included developing a training framework for future leaders, as well as defining performance metrics for the SES. Still, agencies have been given a fair amount of leeway when itRead… Read more »
This post is an excerpt from our recent guide, Agile, DevOps & More: How to Succeed at Government Project Management. To download the guide for free, head here. Today’s IT public sector development atmosphere is incredibly different than even a decade ago. Organizations must balance high velocity software development in a world of increasing compliance, securityRead… Read more »
I spend a lot of time talking about the poor quality of federal customer experience (CX) and the effects it has on the public. I’ve already talked about how federal agencies averaged the lowest score in Forrester’s CX Index. In fact, most of the worst performers in any industry were federal agencies and even theRead… Read more »
This blog post is an excerpt from GovLoop’s recent guide, Forecasting the Cloud: Eight Ways the Technology is Changing Government. To download the full guide, head here. It’s widely agreed that 2014 was the year of the cloud in the federal government. More and more agencies and organizations tested moving data to the cloud, learnedRead… Read more »
Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago. According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »
The presidential transition is a year and a half away, and everyone is already talking about it. Who are the candidates? Who’s going to win? What policies will they bring to the table? Yet few raise the question: How will he/she actually implement the policies? What exactly does the President do when first getting toRead… Read more »