Hacks are no laughing matter. The U.S. government and the American population have lost billions of dollars as a result of IT system hacks. The threats come from all angles – insiders, thieves, terrorists, and your run-of-the-mill bad guys. Cybersecurity is not just a national issue – it’s a national battle. And it’s certainly beenRead… Read more »
This blog post is an excerpt from GovLoop’s recent research brief, Simplicity, Scalability, Efficiency: The Hyper-Converged Infrastructure. To read the full brief, head here. Simplicity and Ease of Operation As explained earlier, hyper-converged infrastructures are modular systems intended to scale out by adding modules. Their simplicity comes from the fact that a user can leverage improvementsRead… Read more »
Mandates for better federal customer experience (CX) have been piling up for more than 20 years. The trend began way back in 1993, when Executive Order #12862 required federal agencies to create basic CX standards. The strongest and most recent mandate is last year’s “customer service” cross-agency priority goal, which requires federal agencies to provide theRead… Read more »
Leaders teach more than they tell, and they pay knowledge forward without hoarding information. Effective leaders stand in front of their teams and demonstrate the organization’s desired norms.
Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
There aren’t a ton of professional, work-place issues in which women currently have a clear advantage. (We’re trying to change that, which is why we have GovFem!) However, when it comes to getting dressed for a 100-degree workday, we are the clear winners. In most professional settings, men have to wear pants and a button-down, maybe even aRead… Read more »
Perceptions When you think of New Zealand, what probably comes to mind is what you’ve seen in movies like The Hobbit trilogy: lots of wide, green vistas and many, many sheep. Which is true for the most part, especially the bit about the sheep. But no orcs. Maybe you’ve come here on vacation. After all,Read… Read more »
If you’ve ever come back from vacation and thought it would have been less stressful just to have stayed at work, you’re not alone. According to a survey by Glassdoor and Harris last year, employees are on average only taking 51% of their available time off – and 61% of those who took a vacation reportedRead… Read more »
GovLoop’s 4th Annual Government Innovators Virtual Summit is next week!! In anticipation of our all-day event, each week we’ll share snippets of information that will be elaborated on throughout the trainings. The free summit will be on April 22nd, starting at 10 AM ET — be sure to check out the schedule and register soRead… Read more »
It’s National Volunteer Week and as a former AmeriCorps NCCC FEMA Corps member, that makes it a pretty special time for me. I donated ten months of my life right after college to national service. From August 2013 to May 2014, I got to travel the country while experiencing what working for a government agencyRead… Read more »
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