Help People by Doing Their Paperwork Automatically

Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.

What State and Local Agencies Can Do When They Can’t Hire the Cyber Talent Gap Away

A staggering number of organizations lack the cyber talent they need to protect against cyberattacks. But agencies that deploy certain strategies can help compensate for their staffing shortage.

Bringing in Constituent Perspectives

To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.

Habit #5: Measure Productivity Productively

You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.

Analytics for All – A Case for Why Data Must Be Accessible

This article shares why data analytics should be available and accessible to all.

5 Practical Tips for Using Data

Data offers agencies so many possibilities for better-informed decision-making. Here are five opportunities.

Defining Data Equity

Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.

Massachusetts Citizens Take Their Local Temperatures

Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.

How to Stop Worrying about IT and Focus on the Data

By simplifying the IT environment and reducing technical debt, an agency can focus on getting value from the data rather than managing the hardware on top of which it runs. Flash storage can help.

Using AI to Reinforce Our Highest Values and Rebuild Trust in Government

The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.