Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Analytics
Modernize Without Losing Your Legacy
An integration platform can help bring existing data systems together without losing the value of legacy applications and business rules. Learn more about the benefits of iPaaS — integration platform as a service.
Innovations in Data: Put Digital Twins to Work
Better data and better analytic tools mean more accurate — and more useful — digital twins.
How Is AI Different From Other Forms of Automation?
Artificial intelligence (AI), unlike other forms of automation, can learn and generate ideas that elude humans. But what does AI “learning” actually mean? Here are the basics.
Building a Pivot-Ready Organization: A Cloud Culture
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
Government Must Understand the Types of AI to Effectively Implement
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.
The Right Partnership Drives Success in Government Operations
Agencies need a true partner, not just a technology vendor, to help them address security needs while incorporating industrial Internet-of-Things devices into their information technology (OT) and operational technology (OT) systems.
Bringing Data and AI to Life
Government’s response to national and local crises depends on its ability to collect, analyze and use actionable data. That requires a 360-degree view of available agency data, the kind of perspective that a cloud-based data management platform can provide.
How Do You Know You Can Trust AI?
A concept known as explainability helps make artificial intelligence (AI) applications seem trustworthy. But what does explainable AI mean? And how might AI change things for the better? For the worse?
Data, Talent and Tools Drive the Journey
Agencies need to harness their data to achieve mission goals. That means building an effective data culture.