How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Artificial Intelligence
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Are State and Local Governments Ready to Hand Monitoring Over to AI?
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
Agencies Find New Ways to Put RPA to Work
“What’s most exciting to me is the ability of RPA to make a mission impact — to really start to solve some big mission problems in government.”
Case Study: Community Trust Required for AI Initiative in Los Angeles
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Why AI Is an Asset to Your Modernization Goals
An expert detailed three key areas that agencies should prioritize to deliver data-driven outcomes.
How AI Demands a New Vision of the Data Center
Technology originally developed to improve PC-based gaming and multimedia applications nearly 30 years ago is now driving advances in the field of artificial intelligence.
3 Ways Cloud Improves AI
To cope with increased demands, services have needed to be bigger, faster and stronger — bigger in availability, faster in handling requests, and stronger in the face of cyberattacks and network strain.