Transforming Government With AI
AI is changing the way government does business, and its transformative potential is vast. See how agencies are using it to innovate and make services more accessible.
Artificial Intelligence
NextGen Leaders: Transforming Public Service for the Digital Age
NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.
Futureproof Governance: Building Resilience in a World of Constant Change
Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.
Revolutionizing Taxpayer Services and Operations at the IRS
In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »
How to Ensure Your Data Is AI-Ready
As agencies accelerate their adoption of artificial intelligence-based solutions, they need to ensure the underlying data is AI-ready. In this video interview, Andrew Churchill of Qlik and Piyush Bothra of AWS discuss how to lay a strong data foundation for AI initiatives.
Upskilling Your Workforce for GenAI
Frontline workers know how AI tools could improve their daily tasks better than leadership or IT specialists probably do. A grassroots approach encourages innovation from the ground up.
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
Skills Benchmarking Lays Groundwork for AI Success
In this video interview, Tony Holmes of Pluralsight discusses how agencies can use data to identify and address critical AI skills gaps.
AI Is Only Part of the Picture
At the state and local level, adopting AI remains only one of a long list of IT priorities. Read how Burlington, VT is approaching it.
Augmenting Intelligence in State and Local Government
The biggest AI mistake that state and local governments make is focusing solely on its hazards, according to AI expert Alan R. Shark. He recommends an atmosphere of curiosity instead. “Let’s see what we can do.”