Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
Career
How to Hold Your Team Accountable
This Community of Practice recap shares how to keep your team accountable as a supervisor.
Negotiation Styles Used in Max Series, “Succession”
Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.
Improve the Employee Onboarding Experience
This blog shares relevant reasons that agencies should digitize employee onboarding.
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
December Online Training Opportunities
Take a look at the diverse December online training opportunities at GovLoop.
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
Have an Effective One-on-One
This blog covers how to effectively have a one-on-one meeting.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.