Using Data to Engage with Constituents
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Citizen Engagement
Bite, Snack, Meal: A Practical Approach to Feeding Content-Hungry Readers
Trying to satisfy different types of online readers? Use the Bite, Snack, Meal approach and provide different amounts and types of content for people who want just a taste and people who want the whole buffet.
Attitude Is Everything
It’s often difficult to overcome obstacles and find potential advantages in challenging circumstances. Here is a real-world example of finding a solution without feeling overwhelmed by the problem.
Mutually Exclusive and Collectively Exhaustive Survey Responses
This piece helps survey writers draft mutually exclusive and collectively exhaustive survey responses.
What Can Government Learn from Pizza Delivery?
What can government agencies learn from pizza delivery? Data-driven decision-making, streamlined operations, and a focus on CX.
AI Chatbots — Redefining Citizen Engagement
AI chatbots are transforming government services, automating routine inquiries, enhancing accessibility, and improving efficiency.
Open Data Initiatives: How Public Sector- Agencies Are Making Transparency Matter
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
Journey Maps Help You Find and Fix Problems
Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them.
How to Build a Content Library for Government Programs (and Foster Public Trust)
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
Lessons From State and Local Experts
Three state and local experts share lessons they’ll carry forward into 2025.